Appointment Booking - E-service Canada.ca

Overview

Service Canada is committed to providing a safe environment for all. Please read the following instructions before visiting the office for your appointment:

Arriving for your appointment

Please arrive no more than 10 minutes early for your appointment and ensure you have all required documentation for your visit. If you’re late, you may have to make another appointment.

When you arrive for your appointment, please check-in with a Service Canada employee. You will have to give them your name and appointment time.

You may be required to wait outside the office.

Health measures and other considerations to know before you visit

Masks are encouraged

Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.

Don’t visit if you:

are experiencing any symptoms associated with COVID-19 (even if mild)
have tested positive on a Polymerase Chain Reaction (PCR) or rapid test, been presumed positive for COVID-19 in the past 5 days or
have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason

Limit the use of scented products

Service Canada promotes a scent reduced work environment. We encourage limited use of scented products in our offices.

Cancelling or changing an appointment

If you want to change your appointment, you will need to cancel it and book a new appointment.

Cancel your appointment

Passport Service

Please bring the required documentation, indicated on the requirement checklist section on the application form, at your appointment. For more information, visit Canada.ca/passport.

Important: If you need a passport in 9 business days or less from the date of your appointment, a proof of travel or need may be required. Additional fees apply.

Please note that you cannot transfer your appointment to another person.

Biometrics Collection

Please remember to bring the following with you to your appointment:
- Your Biometrics Instruction Letter, and
- The passport or travel document used in your application.

Confirmation

Appointment Confirmation Number:

Appointment Details

Office Information

Start Date/Time

Metadata

Office

End Date/Time (Office Local)

Last Name

Protection level when complete: Protected-B