Please complete the following information to receive service. A representative will contact you by telephone within two business days.
If your request cannot be completed by phone, we will offer you an appointment for service at a Service Canada Centre.
Service Canada does not tolerate inappropriate or aggressive behaviour, harassment or foul language. We will terminate communications with anyone who engages in such behaviour.
Please do not include any sensitive personal information in the questions/comments box, such as your social insurance number, date of birth, personal financial data, and medical or work history.
Privacy Notice Statement – eServiceCanada Service Request Form
The collection and use of your personal information is authorized under the Department of Employment and Social Development Act, Employment Insurance Act, Canada Pension Plan and other applicable laws. The information you provide will be used by Service Canada to contact you by phone call. The provided information will never result in administrative decisions being made about you. Refusal to provide information will result in Service Canada being unable to contact you by phone.
ESDC carries out this application using services from third-party provider Microsoft Corporation, which may be subject to foreign laws. For more information, see Microsoft Data Privacy Policy & Privacy Principles(opens in a new tab).
Your personal information is administered in accordance with the Department of Employment and Social Development Act, Privacy Act and other applicable laws.
If you are not satisfied with our response to your privacy, you have the right to file a complaint with the Privacy Commissioner of Canada regarding Service Canada’s handling of your personal information at: Report a concern(opens in a new tab).
Please note: You may be contacted from a blocked or private number. If your phone is set up to block these types of calls, we may not be able to contact you.
Please keep a record of your confirmation number. This number can be used to confirm you are speaking with a Service Canada officer when we call you.
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/ Gouvernement du Canada