Your appointment has been booked.
Please keep a record of your confirmation number—you will need this to confirm your appointment at the Service Canada Centre.
Please read the following instructions before visiting the Service Canada Centre:
Before your appointment
Prepare for your visit by:
You need to bring these to your appointment. If your form(s) aren’t complete, we won’t be able to accept them during your appointment.
If you have questions about your visit, forms or required documents, please contact us(opens in a new tab).
Arriving for your appointment
Please arrive no earlier than 10 minutes before your appointment time. If you’re late, you may have to make another appointment.
When you arrive for your appointment, please check-in with a Service Canada employee. You will have to give them your name and appointment time.
You may be required to wait outside the office.
Health measures and other considerations to know before you visit
Masks are encouraged
Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.
Don’t visit if you:
Limit the use of scented products
Service Canada promotes a scent reduced work environment. We encourage limited use of scented products in our offices.
Cancelling or changing an appointment
If you want to change your appointment, you will need to cancel it and book a new appointment.
Cancel your appointment(opens in a new tab)
Complete all relevant forms prior to your appointment and bring required documents with you. To find passport application forms and information about required documents, visit Canadian passports and other travel documents(opens in a new tab).
If your form(s) aren’t complete, we won’t be able to accept them during your appointment. Processing times do not start until we receive the duly completed application and supporting documents.
Once completed application forms and required documents are received, we will begin to process your application. Under normal circumstances, we should process your application within our service standards(opens in a new tab).
Important: If you need a passport in 9 business days or less from the date of your appointment, a proof of travel or need(opens in a new tab) may be required. Additional fees apply.
Please note that you can't transfer your appointment to another person.
Your session has expired.
Your session is nearing expiry. Would you like to extend it?
If you need service in a language other than English or French, please try to bring a family member or a friend with you that can help interpret for you. Not all Service Canada Centres offer an interpretation service.
Proof of travel or need may be required. Additional fees apply.
If you need a passport in the next 2 business days, visit a specialized passport site (Service Canada Centre - Passport Service) that offers urgent pick-up service.Proof of travel or need is required. Additional fees apply.
You need a Biometric Instruction Letter to book an appointment. For more information, how to give your fingerprints and photo - Canada.ca.
You will find the Biometric Instruction Letter Application Number on the top-right of your Letter
If more than 8 applicants, please schedule another appointment for the others.
/ Gouvernement du Canada